Frequently Asked Questions

Absolutely! We love Christmas at Bill’s and there’s nothing we love more than celebrating the festive season with you. Our festive 3-course menu starts from £35.95 per person* and is available every day from 12th November to 30th December, from 11.30am until close. For full details and T&Cs please visit Bill's Terms & Conditions. *Prices may vary by location, so please check the menu for your chosen Bill’s restaurant.

Between 1st December 2026 and 2nd January 2027, some of our restaurants may be operating with adjusted opening hours.

Opening times vary by location, so we recommend checking your chosen restaurant’s location page before visiting for the most up-to-date festive opening hours.

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We ask that all guests within the party choose from the same menu range. For example, guests dining from our Christmas Menu can also choose from the Gluten Free Christmas Menu where required. This helps our restaurant teams deliver the smoothest service while making sure everyone has suitable options available. If you have any dietary requirements within your party, just let us know and we’ll be happy to help.

Yes! Blue Light members can enjoy 20% off our Christmas Set Menu (priced from £35.95*), plus a complimentary glass of Prosecco, when dining between Thursday 12th November and Monday 30th November 2026. From 1st December to 30th December 2026, Blue Light members can still receive 20% off the Christmas Set Menu, priced from £35.95 per person.* Please see our full T&Cs for details Bill's Terms & Conditions | Important Information **Prices can vary per location, please check in with your favourite Bill's!

Yes! Bill’s is available for delivery through Deliveroo at most of our restaurants. Our teams still prepare your food hot and fresh to order, while Deliveroo takes care of the payment and delivery. Availability can vary by location, so please check Deliveroo to see if delivery is available from your nearest Bill’s.

*Please note Bill's Street, Clark's Village is collection only.

Head to the Deliveroo website or app and enter your delivery address to see whether your nearest Bill’s is available. Place your order directly through Deliveroo, where you’ll also be able to follow live updates on your delivery. Once it arrives, all that’s left to do is tuck in and enjoy!

Unfortunately, Blue Light and UNiDAYS discounts cannot be used on Deliveroo orders. However, both may offer access to Deliveroo Plus benefits, such as free delivery. We’ll also be running selected Deliveroo offers throughout the year, including promotions for Plus members..

Unfortunately, you are unable to use your Bill’s gift voucher towards a Deliveroo order. Only Deliveroo credits can be applied to a Deliveroo order.

We’ll be running exclusive offers with Deliveroo throughout the year, so keep your eyes peeled. These promotions will only be available to view through the Deliveroo website or app and will not appear on the Bill’s website.

Due to Deliveroo’s system of working with catchment areas, unfortunately it may be that your address falls outside this catchment for delivery availability. Deliveroo is unavailable at our Clarks Village, Street branch.

If you need to cancel an order, you’ll need to contact Deliveroo directly as all orders are managed through their platform. You can get help with an existing order here: CONTACT DELIVEROO

Unfortunately, due to too many outside factors beyond our control we are unable to cater for allergy orders on Deliveroo. For nutrition and allergen information visit https://bills-website.co.uk/menus/

As Deliveroo orders are placed and managed through their platform, we're unable to make changes to an order or assist with issues such as late deliveries, missing items, cancellations or refunds. For any help with an existing order, you'll need to contact Deliveroo directly CONTACT DELIVEROO

Nice try 😏 Bottomless Pancakes are for one guest only, so everyone who wants to join in will need to order their own. Sharing isn’t caring when it comes to bottomless pancakes!

You’ve got 90 glorious minutes from when you order to pancake to your heart’s content.

Absolutely. One delicious stack, no need to order a drink if you don’t fancy it.

Yes, we have gluten-free and vegan pancake options available. Please let the team know about any dietary requirements when you arrive so they can advise you on the suitable choices.

It’s not essential, but we’d recommend booking the Bottomless Pancakes Experience to make sure you don’t miss out. Don’t worry if not everyone in your party is having pancakes, you can still book the Experience for the whole table and everyone can choose what they fancy when they arrive. No payment is taken when you book; any price shown at the time of booking is simply the projected cost of the menu.

To help us manage availability and ensure tables are reserved for guests who intend to dine with us, we require a credit or debit card hold on all bookings of 6 guests or more. This is not a deposit and no payment is taken from your card when securing the booking. The card details are simply held to confirm and secure the reservation. A charge would only be considered if the whole booking is cancelled with less than 72 hours' notice or does not show up. In these circumstances, a fee of up to £10 per person may apply in line with our booking terms and conditions. Please note, bookings made for our Christmas Experience require a card hold for all party sizes, regardless of the number of guests.  

Yes, some of our restaurants have outdoor seating areas. As most of these spaces are weather dependent, we’re unable to take reservations for them at every location. If outdoor seating can be booked at your chosen restaurant, you’ll see an “Outdoor” option when making your reservation. If this doesn’t appear, you’re still welcome to request an outside table in your booking notes or ask the team when you arrive. We’ll always do our best to accommodate this, subject to availability, but unfortunately we can’t guarantee an outdoor table

Your local Bill’s is never too far away and always ready to welcome friends from near or far. Simply click here to find your Bill’s.

We’d love nothing more. Just click the Book a Table tab on the right hand side of any page follow the instructions and hey presto! We can’t wait to see you soon.

If your preferred time isn’t showing online, don’t give up on us just yet. It means we don’t currently have a table available to book, but plans change and cancellations do happen. It’s worth checking back online, or popping in as a walk-in if you’re nearby. We can’t promise a table, but our team will always do their best to squeeze you in if they can.

We always send a booking confirmation when you book online, however sometimes those pesky spam/junk filters get in our way, so please check your junk folder. And if it still doesn’t appear, then please reach out to us on Live Chat.

Yes, Bill’s is a cash-free restaurant.

We currently take payments through contactless, debit card, credit cards, Apple Pay, Google Pay, AMEX and through The Bill’s Gift Card.

We're happy to let you know that all of our restaurants are fitted with air conditioning, helping to keep things cool and comfortable during the warmer weather. 🌞 Whilst we don't currently have any reported issues with air conditioning at our restaurants, periods of extreme heat can occasionally place additional strain on systems. Should we become aware of any issues, we'll always do our best to keep guests informed wherever possible.

Mostly, yes. And where it’s a no, we’re sorry, we’re working on it. To check if your chosen Bill’s restaurant is wheelchair accessible or has accessible toilets please click here and select your chosen restaurant.

Absolutely. Little ones are welcome anytime at Bill’s. Our kid’s menu has been specially designed for under 14's, consisting of classic dishes to keep them happy, made with fresh ingredients to keep you happy. We also have highchairs available (on a first come first served basis), colouring sets and as many napkins as you need. To check if we have baby changing facilities at your local Bill’s, check here.

Yes, four-legged friends are welcome on three conditions: They’re well behaved, friendly and are happy to sit on the floor (trust us, some are not). Dogs MUST be kept on a lead and always close to you and your table. The restaurants can get very busy, so please be aware of other guests and children who may not be aware of your dog. Please note dogs are not permitted at our Milton Keynes, Trafford & Bluewater restaurants. Of course we allow all Guide dogs and certified emotional support dogs, too. Have a look at our dog menu here!

Yes, how does 20% off your total bill sound? Just sign up to UNiDAYS and enjoy your discount all day, Sunday – Friday. *You must be registered on the app to claim the discount and able to show your verified account to your server. See T&Cs for more info. See T&Cs for further details. 

If anyone deserves a discount, our NHS does. We offer an exclusive 20% discount off your total bill, all week long, through Blue Light. *You must be registered on the app to claim the discount and able to show your verified account to your server. See T&Cs for more info See T&Cs for further details.

The early bird catches the Bill’s breakfast. Our breakfast menu is available every day from 8am - 10am with brunch served from 10am - 4pm.  

Our allergen information is available online on our Menus page. Simply select the menu you’d like to view, then hover over the ‘i’ icon next to each dish to see the full allergen breakdown. Please be advised that although we take every necessary precaution, our ingredients and dishes are prepared in environments where allergens are present, so we cannot guarantee the total absence of traces of allergens in any dish.

Yes. We like to keep things fresh. Check out our latest specials here.

The good news is yes! We serve our fluffy pancakes Saturday - Thursday until 5pm, with flavours including Berries & Whipped Cream, Biscoff® Crumb, Maple & Banana, Triple Choccy and Smoked Streaky Bacon. Vegan and Gluten-Free options are available too. Can’t make a Friday? No problem. You can also enjoy Bottomless Pancakes for £9.95 per person between 3pm - 5pm, Saturday - Thursday. Pancake yay! See our T&Cs for full details Bill's Terms & Conditions | Important Information    

We serve a Mini Dessert & a Hot Drink for £7.50, available every day from 11.30am. Choose from a selection of sweet treats, including cakes, scones and doughnuts, paired with your favourite hot drink Menu for Bill's Restaurant | Breakfast, Lunch & Dinner Menus

The more the merrier, that’s what we say. Whether your occasion calls for a large table or a private room, most of our restaurants are party ready. To enquire about a group booking over 21+ people please fill in this form and someone will come back to you.

Yes, Bill’s gift cards are available to buy online and are valid for 12 months. The lucky person can spend it all in one go (if they’re feeling hungry) or over a few visits, on any day at any Bill’s restaurant. Buy a gift card here

Yes, they can be used as many times as it takes to spend the balance. All gift cards & vouchers are valid for 12 months. You can order gift cards from here.

Still hungry for more information? Use our chat feature in the bottom left corner of the page, or click here to contact us and we’ll get you an answer.