Frequently Asked Questions

Yes, some of our lovely restaurants have outside seating areas. Please see full list below: - Baker Street, Bath, Braintree, Bullring Birmingham, Canterbury, Cardiff Bay, Cardiff Central, Chelmsford, Clink Street, Colchester, Covent Garden, Eastbourne, Gloucester Quays, Hammersmith, Horsham, Kingston, Leeds, Lewes, Newbury, Nottingham, Reading, Reigate, Rushden Lakes, Southampton, Spinningfields, St Albans, Tunbridge Wells, Victoria, Westfield, Wimbledon, Windsor and Worcester. * Please note we are unable to guarantee outdoor seating availability during peak times in all restaurants.

Your local Bill’s is never too far away and always ready to welcome friends from near or far. Simply click here to find your Bill’s.

We’d love nothing more. Just click the Book a Table tab on the right hand side of any page follow the instructions and hey presto! We can’t wait to see you soon.

When the computer says no, don’t despair. We always keep a few tables in our back pocket for walk-ins. And there’s always the chance that there’ll be a cancellation (more fool them). So if you can be flexible with time, it’s always worth popping by and we’ll do everything we can to get you in.

We always send a booking confirmation when you book online, however sometimes those pesky spam/junk filters get in our way, so please check your junk folder. And if it still doesn’t appear, then please reach out to us on Live Chat.

We are excited to announce that Bill’s is now available for delivery through our exclusive partners Deliveroo! We still prepare the food hot & fresh to order but they take care of the payment & delivery for us!

Currently available in the following Bill's locations - Baker Street, Bluewater, Bullring (Birmingham), Canterbury, Covent Garden, Farnham, Greenwich, Guildford, Hammersmith, Kingston, Leeds, London Bridge, Newbury, Nottingham, Reading, Reigate, Richmond, Soho, Spinningfields, St Albans, Trafford, Victoria, Westfield (White City), Wimbledon, Windsor & York.

More sites coming soon!

Head to the Deliveroo website or download the app, enter your home address & it will show if there is a Bill’s nearby available for you to order from. Place your order through Deliveroo & watch for live updates, once the food arrives tuck in and enjoy!

Due to Deliveroo’s system of working with catchment areas, unfortunately it may be that your address falls outside this catchment for delivery availability. Deliveroo is unavailable at our Clarks Village, Street branch.

We will be running exclusive offers with Deliveroo each month, so keep your eyes peeled!

Unfortunately, you are unable to use your Bill’s gift voucher towards a Deliveroo order. Only Deliveroo credits can be applied to a Deliveroo order.

Unfortunately, you cannot use your Bluelight or UNiDAYS discount when ordering from Deliveroo. However, these will help get you a Plus subscription with benefits such as free delivery. We will be running specific offers on Deliveroo across the year for plus members.

Unfortunately, due to too many outside factors beyond our control we are unable to cater for allergy orders on Deliveroo. For nutrition and allergen information visit https://bills-website.co.uk/menus/

Should you wish to cancel an order you will need to speak to Deliveroo to do this.

Please contact Deliveroo via the app or live chat on their website should you run into any issues with your order.

Yes, Bill’s is now a cash-free restaurant. We know that this might take a little getting used to, but we think this will become the norm in the future and we believe that going cash free is better for our guests and staff. Here’s why…

 In short, going cash-free brings additional benefits to your whole restaurant experience including faster payments and better service for starters... It also allows our staff to say goodbye to the often-time-consuming tasks that come with handling cash at the end of the day, so they can spend more time doing what they love, which is focusing on our guests!

We understand that this is a big change if you regularly pay in cash when dining with us, so we want to thank you in advance for adapting to this change. As ever, our guests and staff remain a priority for us, and always will.

We currently take payments through contactless, debit card, credit cards, Apple Pay, Google Pay and through The Bill’s Gift Card.

Mostly, yes. And where it’s a no, we’re sorry, we’re working on it. To check if your chosen Bill’s restaurant is wheelchair accessible or has accessible toilets please click here and select your chosen restaurant.

Absolutely. Little ones are welcome anytime at Bill’s. Our kid’s menu has been specially designed for under 10s, consisting of classic dishes to keep them happy, made with fresh ingredients to keep you happy. We also have highchairs available (on a first come first served basis), colouring sets and as many napkins as you need. To check if we have baby changing facilities at your local Bill’s, check here.

Yes, four-legged friends are welcome on three conditions: They’re well behaved, friendly and are happy to sit on the floor (trust us, some are not). Dogs MUST be kept on a lead and always close to you and your table. The restaurants can get very busy, so please be aware of other guests and children who may not be aware of your dog. Of course we allow all Guide dogs and certified emotional support dogs, too. Have a look at our dog menu here!

Yes, how does 20% off your total bill sound? Just sign up to UNiDAYS and enjoy your discount all day, Sunday – Friday. *You must be registered on the app to claim the discount and able to show your verified account to your server. See T&Cs for more info. See T&Cs for further details. 

If anyone deserves a discount, our NHS does. We offer an exclusive 20% discount off your total bill, all week long, through Blue Light. *You must be registered on the app to claim the discount and able to show your verified account to your server. See T&Cs for more info See T&Cs for further details.

Yes, Bill’s gift cards are available to buy online and are valid for 12 months. The lucky person can spend it all in one go (if they’re feeling hungry) or over a few visits, on any day at any Bill’s restaurant. Buy a gift card here

Yes, they can be used as many times as it takes to spend the balance. All gift cards & vouchers are valid for 12 months. You can order gift cards from here.

Still hungry for more information? Use our chat feature in the bottom left corner of the page, or click here to contact us and we’ll get you an answer.

The more the merrier, that’s what we say. Whether your occasion calls for a large table or a private room, most of our restaurants are party ready. To enquire about a group booking over 21+ people please fill in this form and someone will come back to you.

The early bird catches the Bill’s breakfast. Our breakfast menu is available Monday to Friday from 8am to 11:30am, but we offer brunch items until 5pm. More of a weekend bruncher? Catch our Bill’s Weekend Brunch, Saturday, Sunday and Bank Holiday Mondays until 5pm.

Absolutely. We do our best to minimise cross-contamination, but our ingredients are manufactured and our dishes are prepared in environments where allergens are present. That’s why we can’t guarantee that anything on our menu is 100% allergen free, sorry. Check out our menus here.

Gluten-free, dairy-free, meat-free… doesn’t mean flavour-free! We are always happy to accommodate for any special dietary requirements where we can. Just let us know in advance or have a chat with us when you arrive.

Yes. We like to keep things fresh. Check out our latest specials here.

Wow, you really like pancakes to be checking this in our FAQs. The good news is yes! We serve our fluffy pancakes all day, every day until 5pm. You’re welcome. We even have a brand new pancake offer available everyday between 3pm-5pm -  bottomless pancakes from £9.50. Pancake yay!  

We don’t serve Afternoon Tea but we do offer afternoon cakes, scones and a variety of doughnuts, every day from 11.30am. Pretty much the same thing, right? You’ll find these tasty treats on our dessert menu every day of the week from £6.95.